License Recovery

If you are here you probably didn’t receive the license you ordered, or lost the license key and need it back. Please read the license recovery options below.

You Didn’t Receive the License

First of all, please allow us a few hours to process your order. It usually takes less than a minute, but sometimes may take longer. Wire/bank transfers may take up to 14 days to be processed.

The next place to check is obviously the spam box. Sometimes our emails end up there, so double–check the spam box just in case.

If you filled up the “license for another user” field of the order form — check the email you provided there, as we send the license details there.

If you still can’t find the license, read below.

You Lost the License

You can get all your licenses using our license recovery page. Use the email you used for ordering the license there there.

Once we verify your email, you’ll get to the license recovery page where you can find all your licenses.

Still Nothing?

If nothing above helps, please contact us directly to get this sorted.